Refund & Returns Policy


Effective Date: March 23, 2025
Last Updated: March 23, 2025

Thank you for shopping with Level-Up Lenses. We want you to be fully satisfied with your purchase. If you are not completely happy with your blue light blocking glasses, we are here to help.

1. Returns Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be returned within 30 days from the delivery date.
  • The product must be in its original condition (unused, undamaged, and with all accessories, packaging, and tags intact).
  • Items purchased as final sale, clearance, or promotional items may not be eligible for returns.

2. How to Initiate a Return

If you would like to return a product, please follow these steps:

  1. Contact Us: Email our customer support at [email protected] with your order number and reason for return.
  2. Receive a Return Authorization: Once approved, you will receive instructions on where to send the return.
  3. Ship Your Item: Securely package the product and ship it to the address provided. The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item received.
  4. Confirmation & Refund: Once we receive and inspect the item, we will process your refund within 5-7 business days.

3. Refund Policy

  • Approved refunds will be processed back to the original payment method used during purchase.
  • Refunds typically take 5-10 business days to reflect in your account, depending on your financial institution.
  • Shipping fees are non-refundable, unless the return is due to our error (e.g., incorrect or defective product).
  • If an item is returned damaged, worn, or without original packaging, we reserve the right to deny the refund or issue a partial refund.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item following the above process and place a new order.

5. Defective or Incorrect Items

If you received a defective or incorrect item, please contact us at [email protected] within 7 days of receiving your order with photos and a description of the issue. We will arrange for a replacement or full refund at no additional cost to you.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Non-Returnable Items

Certain products are not eligible for return, including:

  • Gift cards
  • Items marked as “Final Sale”
  • Any item not in its original condition or missing parts due to reasons not caused by Level-Up Lenses

8. Contact Information

For any questions regarding our Refunds & Returns Policy, please contact us at:

We appreciate your support and strive to make your shopping experience seamless. Thank you for choosing Level-Up Lenses!